RV Service Advisor

Service Advisor (Tacoma RV)

Job Description:

Tacoma RV is in need of a Service Advisor to join our team and act as our liaison for customers to address their RV repair needs. We are looking for an outstanding communicator with a professional appearance and a strong work ethic. A Service Advisor’s responsibilities include documenting customer repair needs, communicating with the shop, and following up with customers in a timely manner. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.

Responsibilities:

• Develop cost estimates, logging needed parts and the time needed for repairs
• Convey all necessary information regarding costs, parts and work to customers
• Call the customer to update status of RV
• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
• Contact customers in the case of additional work to relay the details and extra costs
• Enter the details of repair jobs on the company’s network and prepare repair instructions

Requirements and skills:

• Attitude is everything—greet service department customers promptly and courteously!
• Proven work experience as a Service Writer or similar role
• Computer literacy and knowledge of office software programs
• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

Pay: Hourly plus commission - $107,000-$120,000 a year DOE

Medical, Dental &Vision, 401K, Paid Vacation, Sick Time and Six Paid Holidays.

About Us:

Family owned and operated. We are the #1 towable RV dealership in Washington State. We have the largest selection of the most popular RV’s. We also, have a separate state of the art 21 bay service department. We offer competitive wages and good benefits. We are a dealership who values quality people.

Job Title: Service Advisor

Job Type: Full-time

Days: Tuesday - Saturday

Location: Tacoma/Milton