Service Advisor (Tacoma RV)
Job Description:
Tacoma RV is in need of a Service Advisor to join our team and act as our liaison for customers to address their RV repair needs. We are looking for an outstanding communicator with a professional appearance and a strong work ethic. A Service Advisor’s responsibilities include documenting customer repair needs, communicating with the shop, and following up with customers in a timely manner. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.
Responsibilities:
Develop cost estimates, logging needed parts and the time needed for repairs
Convey all necessary information regarding costs, parts and work to customers
Call the customer to update status of RV
Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
Contact customers in the case of additional work to relay the details and extra costs
Enter the details of repair jobs on the company’s network and prepare repair instructions
Requirements and skills:
Attitude is everything—greet service department customers promptly and courteously!
Proven work experience as a Service Writer or similar role
Computer literacy and knowledge of office software programs
The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
Upsell recommended/additional services using low pressure, high integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
Pay: Hourly plus commission - $95,000-$105,000 a year DOE
Medical, Dental &Vision, 401K, Paid Vacation, Sick Time and Six Paid Holidays.
About Us:
Family owned and operated. We are the #1 towable RV dealership in Washington State. We have the largest selection of the most popular RV’s. We also, have a separate state of the art 21 bay service department. We offer competitive wages and good benefits. We are a dealership who values quality people.
Job Title: Service Advisor
Job Type: Full-time
Days: Tuesday - Saturday
Location: Tacoma/Milton
